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Since I did not cancel my tickets before the movie the refused to refund tickets. I have a QR code that is apparently my "mobile ticket" on the app. During the ENDGAME fiasco, I tried to make a reservation for Thursday, April 25th, at 6PM. Contact your local theatre if you have questions regarding any state or local requirements. Once I tried to purchase online they said that my card wasn't activated. You can also retrieve tickets at the box office or automated box officewith the credit card you used to make the purchase onlineoryour confirmation number (see question below regarding retrieving confirmation). The number you need to dial is the number of the theater you bought tickets for. Gift card orders cannot be delivered to PO Boxes. Oct 28, 2015. Press question mark to learn the rest of the keyboard shortcuts. are permitted to be used within any Regal Entertainment Group facility. Should you encounter any issues with the application please contact us at 1-800-541-5555. DoNotPay can help you save big bucks on all lifes trifles! Some websites just DO NOT work properly & it seems I used Fandango to purchase tix for the new Star Wars movie. Applicants must also present a negative TB test or chest xray within 6 months of hire. We are proud to partner with studios to promote feature films and will run giveaways and social contests. When Fandango works, it's fine. 1. Yes. Where can I find the Regal Crown Club FAQ's? People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. That's right - all registered Diamond Rewards members earn a free ticket* on their birthday! Click on the link you can find under a headline Refund/Exchange. Anyone can write a Trustpilot review. Regal Entertainment Group wants our customers and staff to feel comfortable and safe when visiting or working in our theatres. Why can't I register the gift card I received? For assistance, contact a staff member. DoNotPay offers you the chance to refund movie tickets online in just a few clicks. Review Movie Club Credit Activity. Enter the payment details you used for paying for the tickets, Choose whether you would like to send the demand letter yourself or have DoNotPay do it for you. I said, you're a multi-million doolar company, give me the 3 passes you owe me. If you want to refund your tickets you bought with your VIP account, the same rules applyyou will get a refund for your entire order, minus the convenience fee. If you received a gift card, and already have an existing Diamond Rewards account, the gift card will need to be merged to the existing account. 126. Do You Sell Gift Cards? Lookup any phone number With so many Robocalls and Phone Scams these days, check our phone registry first before returning that missed call. To guarantee your are able to get tickets before they sellout, we offer the convenience of purchasing tickets (and at most locations reserving your favorite seat) in advance online. As a group they view each film and, after a group discussion, vote on its rating, making an educated estimate as to which rating most American parents will consider the most appropriate. Absolute nightmare company! I checked Fandango, and only had the purchases that should be there (the Regal IMAX, and 2 weekend showings at AMC). The rating board uses the criteria you as a parent use when deciding what is suitable viewing for your child. Penny Lanes Bowl & Games I reached out to customer service via their contact but although they can see the tickets were not scanned or used and I proved I had to buy different tickets, they refuse to refund. I am VERY UNHAPPY. An R may be assigned due to, among other things, a film's use of language, theme, violence, sex or its portrayal of drug use. Regal Entertainment Group theatres have specific ticket pricing based on market or territory. 2sandiesmail. I can promise you. All other General Admission seats do not allow for direct dine-inservice. If your card is registered, the theater can look up your account with your registered phone number or email. They still have not returned our $50.00, sent new redemption certificate or movie credit.They are the worst company. Regal Entertainment Group theatres are handicap accessible. Please visit your local theater's page for specific ticket pricing. I selected a theater and movie and went to checkout. It is also important to note that while we would love to play every film, especially the ones our customers want to see, what we play is usually at the discretion of the film studios. By refunding that ticket you lose the right to accumulate VIP+ points. How to Request a Fandango Refund the Easiest Way. Thanks so much for the tip! Any purchase made with a gift card must go to the box office for refunds. Regal Entertainment Groups policy for a Childs ticket is age 3 to 11. You should take this into account when requesting a refund since your request needs to be submitted before the show starts. Absolute nightmare company! Thieves. I was able to save $5 on a movie ticket, but I also had to pay a convenience booking fee of a couple dollars for each individual ticket, so depending on how many tickets I had to buy would depend on if I actually saved any money with the promotional code by using Fandango. No outside food or drink is permitted in the theatre. They did not want to give me a refund for 2 adult movies tickets that showed up as "standard" but when I purchased them it showed up as "3D". Last week, I went to make a reservation to see Shazam on the weekend. My gift card had not been used and I know that for a fact because the pin was still covered when I tried to use it. No. All AMC Classic, AMC and AMC Dine-In theatres in the United States will honor AMC Gift Cards. I've tried opening the ticket in IE and Chrome and they're coming up the same, no images or barcodes. CDA Idaho. I realize the last one will be a longshot but I wasn't sure. Click hereto requestmore information. I sought out a place to post a review and realized how awful their customer service is and how many people have had issues! Here are the steps to getting a refund with DoNotPay: DoNotPay does more than just submitting your request. 1/3 spots are taken by a bugged Endgame ticket. (along with its affiliate websites) is the place to get informed about and buy tickets for movies all around the U.S. and beyond. Parents give the movies their ratings-men and women just like you. For purchases made via our Regal Mobile App or the Regal website follow the refund ticket link on the confirmation email you received or use our Contact Us form. The ORP Directory Lookup does not include providers who have submitted applications and are currently in the Medi-Cal . If you need to change your seats or change your showtime, you must visit the box office prior to the showtime. Can I give them negative stars: yes they are as awful as people say. Additional outside food and beverage is prohibited. Through our partner, BitPay, we support more than 95 different crypto wallets and exchanges including BitPay, Coinbase, Exodus Wallet, Ledger Wallet, Trust Wallet, Electrum Wallet, Blockchain Wallet, Metamask, Crypto.com, Gemini Wallet, Kraken, Binance, BRD Wallet and more. For purchases made online via Regals mobile apps or websites please follow the refund tickets link on the confirmation email you received or use our Contact Us form on the website. 0 stars if possible. If you arent satisfied with the Customer Support team, you can try reaching out to the Customer Care team by dialing 1-800-FANDANGO or contacting them directly at 1-866-8575-191. Please call theatre for any local restrictions. We accept cash or the following credit cards: Visa, MasterCard, American Express and Discover. When I talked to the rep, he said THE PROMOTION IS OVER AND THERE'S NOTHING I CAN DO. Producers may also appeal a rating decision to the Rating Appeals Board, which is composed of men and women from the industry organizations that sponsor the rating system. What time does the theatre location open? I would suggest you avoid this company. Their gluten free statement is as follows: Even though, to the best of our knowledge, Glutens are not present, we have not analyzed for the actual presence of gluten. Bought 4 tickets using a gift card & balance going on my credit card. Also assessed is how each of these elements is employed in the context of each individual film. What are the hours at the Chatterbox at Paragon Village? Most new releases are considered a Special Engagement, but check movie times and tickets for your. 34. Please contact the studios directly and let them know that you prefer to see your movies at Paragon Theaters. No. NOTHING. Costumes with Masks and Props: Protecting the safety of our clientele and cast members is always top priority at Regal Entertainment Group. for each ticket they purchase. Over the next couple of days, friends asked to make reservations at different times and I used my A-List to accompany them (Sunday and Monday showings). You will need your charity's Tax ID number in order to complete the form. The amount will be decreased for the per-ticket convenience fee the company is allowed to keep, as stated in its Terms and Policies. The AMC Gift Card is a prepaid gift card similar to a gift certificate that can be used to buy tickets or concessions at any AMC theatre. Fandango accepts a variety of payment methods, which may include Visa, MasterCard, American Express, Discover/Novus, Venmo and PayPal and certain other digital wallets. Note, gift cards are redeemable at any Regal location nationwide, excluding Cayman Island locations. Open it in your web browserand start exploring the services we can offer. Apart from unused movie tickets and forgotten subscriptions, people waste money on other little things they dont even notice. So, step right up for an entertainment treat. They tell me it isn't their issue and to contact AMC. No. We also ask that you leave the masks at home. I WOULD NEVR PURCHASE ANYTHING FROM FANDANGO EVER AGAIN THIS RATING WOULD BE NO STARS BUT I HAD TO AT LEAST PUT ONE. Regal has taken bold nationwide action in all of it's locations. Phone number Phone Lookup. Need a receipt? No. You may select from a range of shipping options including USPS and UPS. There are no refunds after the printed showtime. To locate pricing information on our website, please enter your zip code under the Regal logo in the top section of the homepage. Press J to jump to the feed. I went to Applebee's twice and earned 3 TOP GUN tickets. In this case, you'll likely have a barcode or QR code from the confirmation e-mail sent from fandango. The following are considered holidays: New Years Day;Birthday of Martin Luther King, Jr.;President's Day;Memorial Day;Independence Day; Columbus Day; Labor Day;Thanksgiving Day; and Christmas Day. Answer (1 of 4): What you do is go to the movie theater and either type that number into the ticket kiosk to get your ticket or tickets, take it to box office to get your ticket, or to podium, where they can type it into the scanner and approve it. That makes six. Do You Offer Hearing Devices? Completely fraudulent activity. Paragon follows the MPAA guidelines for rated R movies which states: Check who called Reverse phone lookup. Promo Code: VDAY23. Don't waste your money we all work too hard for it. How Do I Make a Donation Request? Limited Time Only: Add your photo to a Visa card for free! The movie rating system is a voluntary system sponsored by the Motion Picture Association of America and the National Association of Theatre Owners to provide parents with advance information on films, enabling the parent to make judgments on movies they want or don't want their children to see. Does my theatre have a military discount? R - Restricted -- Under 17 requires accompanying parent or adult guardian (age varies in some jurisdictions). For current terms and conditions, a complete listing of applicable surcharges, exclusions, AMC Theatres brands and restrictions, please visit, Yellow Tickets are valid for one admission to any movie. This happens mostly at our Village 12 (Fredericksburg) and Pavilion (Naples) theater. The theater wouldn't accept Fandango tickets for a refund. Please see the official rules below. I never got a confirmation from it and on my bank account it said it bounced back. Enter your details in the chat box and complete your refund request. Total RIP OFF. REG reserves the right to refuse entrance to anyone that cannot present valid photo identification along with a ticket for the proper show time of the R rated film. All Fandango rewards customer services employees very truly CRACKHEAD DRUGS like Meths, Rocks, and Cocaines. Not all Regal Entertainment Group locations offer a bargain matinee price discount. Have Fandango ready to cancel and have AMC app up and cancel the Fandango and book with the AMC app instantaneously. FAQs This company needs to be shut down, so many horrible reviews and nothing is being done to . At that point, locate the movie you are inquiring about and click on a showtime. The rating board places no special emphasis on any of these elements; all are considered and examined before a rating is given. *Excludes 3D and you must have your birth date registered. Doesn't do anyone any good to get a reply 2 hours or more later. If you need to refund your ticket order, please reach out to the box office or contact the theater directly. It cant be retrieved or turned into any kind of credit. It was their systems error that caused this entire issue! They refuse to give refunds via email or chat. For extenuating circumstances, please consult theatre management. We've received notification that several of our guests have attempted to retrieve tickets that were purchased from websites halfcosttix.com and halfticket.com. Parents should be especially careful about letting their younger children attend. Gift cards with $0 balance will be removed from your wallet on the AMC Theatres website and mobile app to make more room for gift cards with balances. Why in the world would I want to sign up for a program that reroutes me to another state and then requires me to immediately call for a refund or exchange or I won't get one. Visit our update payment method page for a complete walk through to change/update your payment method in the Regal mobile app. Honestly you can probably buy tickets in person, though thats not ideal with reserved seating you can still get in. All Regal Entertainment Group theatres are smoke-free environments. When I went to the website to enter the codes, their system was down. Please see Admittance Procedures for more details. Not all ticket types are available for all performances. If you want to request a refund via email, here are the steps: Find the confirmation email you received. Do You AllowCostumes? Refunds are available in certain limited circumstances described below. For values above $100, contact our National Sales department at 800-AMC-4TIX (800-262-4849). Area codes in North America. Your most efficient way is to use, At this time, we do not offer the ability to edit a ticket purchase. NC-17 -- No One 17 and Under Admitted. The ratings do not determine or reflect whether a film is "good" or "bad." A student discount is available at the box office and student ID must be presented at the time of ticket purchase. Please note: tickets or receipts may not be printed from our app. Claim your profile to access Trustpilots free business tools and connect with customers. My plans changed - can I refund my order? Join our "virtual" program at this link. You must be 21 or older to purchase tickets in Balcony and Director's Suites. You can definitely purchase tickets online! Enter your email address and the confirmation number. Signifies that the film rated may be inappropriate for pre-teens. A military discount is available at the box office and ID must be presented at the time of ticket purchase. For example, one theater might receive one film to play, another theater might receive another. The Regal Crown Club FAQ's can be found here. How do I use Regal Gift Cards to purchase tickets? Paragon Theaters - Luxury Made Affordable All Rights Reserved 2023. Can I get some help here printing these tickets? I recommend no one to use this website. Online orders placed by Noon EST will be shipped within two business days. I tried to immediately request an exchange or refund but customer service would not answer chat and the posted movie time was 5:00 and it was 5:03. I lost my Diamond Rewards Card--what do I do? How Do I Change My Seats? There customer service is terrible. On movie and theatre pages, you can change the date with the date selection tool or by selecting a different day of the week above the listed showtimes. BitPay supports leading coins including Bitcoin (BTC), Bitcoin Cash (BCH), Dogecoin (DOGE), Ethereum (ETH), Litecoin (LTC), Shiba Inu (SHIB), Wrapped Bitcoin (WBTC), and 5 USD-pegged stable coins (BUSD, DAI, GUSD, USDC, and USDP). Do not use them.Mike. Bought 4 tickets using a gift card & balance going on my credit card. Buy movie tickets in advance, find theater showtimes, view trailers, read reviews and more at Fandango. The application is provided on an "as-is" and "as available" basis. Black Tickets are subject to surcharge for 3D, premium large screen format (e.g., IMAX, Dolby, AMC Prime), dine-in theatres, film festivals, and premium services; location services may also apply at select locations, including Disney and Universal properties operated by AMC. Please don't use Fandango for your movie tickets. I like the fact you can put in your zip code and they will give you show times to tNohe nearest theaters near you. Guests falling victim to these sites will likely have print-from-home confirmation receipts with a series of numbers that are unrecognizable by AMC's point-of-sale. Please ensure that your email is correct- and by midnight on the day of your birthday, you will receive an email notifying you that your free ticket has been added to your account. The restriction generally applies to the first two-weeks of a film's theatrical release, however there may be specific films in which this time period is extended based on studio contracts. Nudity, sex scenes, and scenes of drug use are absent; violence is minimal; snippets of dialogue may go beyond polite conversation but do not go beyond common everyday expressions. This is a small fee the company uses to cover some expenses they are left with once they complete the refund. Donation Request AXIS15 EXTREME Theatre Employees may be stationed at the entrance to theatre(s) playing MPAA rated NC17 films to check tickets and photo identification for all who enter to prevent minors from improperly entering. Applications reviewed and accepted throughout the school year. Now unless I cancel the reservations I actually want, I can't use A-List until after Avengers. I get home and decide to view my tickets and I can now see the QR Code and a barcode. What are the theaters' admittance procedures? Activate card. IMAX For tickets purchased through other ticketing agencies, guests must contact the agency directly before the scheduled movie showtime to request a refund, and refunds are subject to the refund policies of those agencies. Exchanging your ticket means that you dont lose any money on the convenience fee as you do with the refund. Please note that there is a maximum of ten tickets per online order. For information about your membership, contact Fandango at http://support.fandango.com/, by phone at 1-866-857-5191 , or by mail at Fandango, 407 North Maple Drive, Suite 300, Beverly Hills, CA 90210; attention: VIP+ Program. Apart from unused movie tickets and forgotten subscriptions, people waste money on other little things they dont even notice. With 3 reservations full, you can not buy any tickets until one is freed up. Pleaseclick hereto find out about becoming a Paragon Theaters employee and apply today! Try the Fandango FAQ for more information. I actually tried to make multiple at various times - seats were going in and out and orders were failing left and right. Please notify your group sales team member if you do plan on bringing in a cake for your event. If you wish to exchange your ticket, you get the VIP+ points accordingly. Please check your local theater under the Ticket Pricing tab. Ushers may conduct additional photo I.D. FANDANGO IS HORRIBLE I COULDNT MAKE MY MOVIE BECAUSE I WAS IN A CAR ACCIDENT ON MY WAY THERE I WAS LEFT ON HOLF FOR HOURS AND ALSO WROTE AN EMAIL AND NEVER HEARD FROM ANY WHILE MEANWHILE I WASTED MONEY ON TWO MOVIE TICKETS AND NEVER GOT A CHANCE TO SEE THE MOVIE THEIR CUSTOMER SERVICE IS HORRIBLE !!!!!!!!!!!! The booking fee is non-refundable. Press Would it be better to quickly delete both reservations and then go and get the better seats before they vanish, or is it possible to transfer my AList free movie to the completed out of pocket purchase? Still looking for answers? Is Your Popcorn Gluten Free? Here is just a fraction of what we do best: Solving credit card issues with no hassle, Ending your useless subscriptions without losing money, Scheduling DMV appointments with just a few clicks, Securing fast and easy refunds for delayed or canceled flights, Helping you deal with bills you can't pay, Jumping the phone queue when getting in touch with customer service reps, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Fandango does not offer partial refunds either. Minutes. Theme, language, violence, nudity, sex and drug use are among those content areas considered in the decision-making process. Life happens and this company is so incentive to difficulties I am so upset, but will never do business with them. Will book directly with theater from now on (unfortunately owned by the same company as Fandango :-(. I hadn't heard about their AWFUL CUSTOMER SERVICE. In lieu of Birthday Party events, we are offering Private Watch Parties. the app wont let you use any fandango credits, making it appear like you don't have any way to get that money back. Why do you charge a booking fee? Look at all the negative reviews - it is true. Security issues have become a daily part of our lives in America. Delray + Axis15 Extreme + IMAX + Penny Lanes - Delray Beach, Fenton + Axis15 Extreme - NOW OPEN - Cary, Parkside + Axis15 Extreme + Penny Lanes - Cary, Village + Axis15 Extreme + Penny Lanes - Fredericksburg, Demon Slayer: Kimetsu no Yaiba -To the Swordsmith Village, A League of their Own (1992) presented by TCM, National Theatre Live: Frankenstein (Original Casting), Standing Room Only - The Legend of the 12th Man, Thomas & Friends: The Mystery of Lookout Mountain, Shazam! Yes, it does. DMCA. Very poor business model! However, some discount tickets, like the Silver Experience can be upgraded at the theatre box office for an additional surcharge. They issued me a credit and the credit did not work! Last year while grocery shopping I was picking up my kids some Yocrunch Yoplait yogurt and on the back of the yogurt was a promotion of receive $5 off a movie ticket on Fandango by purchasing 8 single individual Yocrunch yogurt in the same transaction, so I decided to try it out. My eyesight cannot handle 3D screen and I explained to them and they still did not want to refund me or give me credit score. Management cannot hold these items for guests and guests will be asked to remove them from the theatre entirely. ticket-taker) and scan the QR code on your ticket confirmation page. How can I find a copy of my confirmation email? Films in 3-D may not be available at all locations. Signifies that the rating board has concluded that the film rated may contain some adult material. Customer service was terrible. You will need to have your receipt or transaction numberon hand. Movie tickets purchased through Regals mobile apps or websites include non-refundable convenience fees. Unfortunately, Special Engagements carry a pass restriction. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. This is a small fee the company uses to cover some expenses they are left with once they complete the refund. As it takes up to 72 hours for you to receive a response, you can submit your query via.