If the battery is fully charged, then the issue is likely with the motherboard or wiring. You may want to check your fuse box to see if any fuses are blown. Make sure the thread part of the console aligns with the drilled holes for the locking hook and gently press down to ensure the console is secure on the battery. Brand new battery not holding charge. All I've done is adjust the brake pads to prevent rubbing. 2) You are using an outlet with a higher voltage than what is recommended for fast charging. Take off the console and pull out the battery, checking all the connections. Find your product below and click the link to be directed to the specific information for troubleshooting. If the unit has the handbrake, now is the time to reinstall the brake line to the hand brake. Please contact our customer service team if you are experiencing problems or need more detailed information. Here is a simple video demonstrating how to change the battery in a hoverboard if you have determined that is your problem. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Grab the new battery pack and ensure that your are installing the battery pack correctly. When it comes to hoverboards, the magic fix-all is called recalibration. Here you a can find all the frequently asked questions (FAQ) about gotrax products including our hoveboards, electric bikes and electric scooters. Many Gotrax hoverboard models have a battery indicator light to also indicate your hoverboard needs to be charged. They tell you to tighten screws that exist in the xr/ultra but are not present on the elite bc of the different design. Install the locking hook and the two screws into the head unit. In this video we take a look inside a GoTrax G2 Scooter. Find helpful customer reviews and review ratings for Gotrax Vibe Electric Kick Scooter, 6.5" Foldable Commuting Scooter for Kids 8-15, 12 MPH & 7 Miles Range E Kick Scooters for Kids, Teens, Boys and . Problem is from inside the tire assembly. GoTrax G2 Scooter E3 Error Troubleshooting - Part 1 Thrifty Tool Shed 31K views 1 year ago Trying to Fix - GoTrax GXL Scooter - Randomly Stops Working Fix It 4.7K views 4 months ago Why. There are common reasons why any brand of hoverboard may be beeping, and also reasons that may be particular to your model of Gotrax hoverboard. Beeping can also indicate uneven pressure on the hoverboard sensors. It is possible to check the voltage of your battery using a voltmeter. Has seemingly chose to simply respond but not take action (i.e. Listen or look back to see if the rear wheel is slowly spinning. There are common reasons why any brand of hoverboard may be beeping, and also reasons that may be particular to your model of Gotrax hoverboard. The difference is, these are much more fun! 0000009925 00000 n Check which of them the problem is and get it fixed immediately. Jan 7, 2020 The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. Fix Water Leaking From Air Conditioner. Once you ensure the position is correct, gently slide the pack into the tiller. If pushing to start does not help then double check the scooter to make certain that the key or power switch is in the on position. This issue is new and is being looked at now.. . Learn more about your GOTRAX from full overviews and specs to troubleshooting. Sometimes the brake switch becomes defective and locks into the on position which makes the speed controller turn off the motor. We check over 250 million products every day for the best prices. If the wheel spins only when the battery charger is plugged into the scooter then the battery pack is defective. I do like the scooter and hopefully it will be fixed so it can be used for friends and a spare. The speed of the GKS kids scooter is locked at a safe but fun 10mph. `f25Jz>`lf(< @%-vCN Necesito saber si es posible cargar varias bateras , creo que la mia de nueva viene como a media vida pues alcanza como para solamente 5 km o Max 7 km , por lo tanto quiero un consejo gracias, ggandres8 - The odometer illumination was bright. If this does not work, replace the console. These codes will pop up over your console's display when there are issues within your electric scooter. You can contact Gotrax to get more information, talk about your warranty or learn about repair options. This Tuesday I have a brand new scooter coming that was $1400 so hopefully I can kiss these issues goodbye. Weight: 17 pounds. The problem with your Gotrax scooter may be a loose connection or a dirty charging port. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ), Learn more about troubleshooting the Apex, Learn more about troubleshooting the XR Elite, How to Change your Electric Scooters Brakes, Learn more about troubleshooting your hoverboard, How to Assemble the GOTRAX Eclipse Electric Scooter, Hawaii Begins Electric Bike Rebate Program, Unboxing & Overview: The Flex Electric Scooter. Need help troubleshooting a scooter issue? Thank you GoTRAX for fixing my 7 year olds birthday gift! Dont try to work around damaged partsthey can cause further damage to your scooter and possibly put you in danger. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. Im wondering about the race to the bottom, where companies start cutting corners on the low end to stay competitive. Aug 15, 2020 Choose from Same Day Delivery, Drive Up or Order Pickup. E07 - Replace Motor or Motor Wheel Assembly. 2 Scooter are completely unusable.Which is now costing us additional money as it was the primary method to get to work. How to restore default settings on GOTRAX GXL V2. 0000002873 00000 n 0 - Normal StatusE02 - BrakeE03 - Power Assist sensor failureE06 - Cell Under VoltageE07 - Motor FailureE08 - Handlebar FailureE09 - Controller FailureE10 - Communication reception failureE11 - Communication sending failureE12 - BMS Communication failureE13 - Headlight failure. In addition, I now have the old lithium ion battery I need to figure out how to dispose. This is telling you the charger is working. Test The Battery Pack On A Scooter That Runs. They did not respond for 3 days, then said I was outside of the 30 days window which was untrue based on when I filed my request but true based on when they responded. Even if you've just ridden it, the battery may not be sufficiently charged. Amazon and the Amazon logo are trademarks of Amazon.com, Inc, or its affiliates. We show a quick view of removing the console, console disassembly as well as troubleshooting the signals to the Console control board from the Throttle Hall Sensor. GOTRAX - F5 Electric Bike . If there is something wrong with the scooter, you might be able to find some of the answers from the owner's manual. Lift or block the scooter's rear wheel off of the ground and plug the battery charger into the scooter and the wall. Test The Battery Pack On A Scooter That Does Not Run (Tool Needed: Load Tester) If the scooter is not running, a load test can be performed on its batteries by removing the battery pack from the scooter and taking the individual batteries out. We'd simply like our problems fixed but also do not want others to experience the frustration and inconvenience this has caused us. Post adapter arcing when plugged in. 0000002987 00000 n This guide acts as a resource for GOTRAX users looking for a fast and efficient way to troubleshoot possible error codes that may occur on your Electric Scooter or Hoverboard. Looks like spring issue. Resolved through warranty, in the mail. Here are a few red flags for anyone interested: I had my first issue within 4 days of receiving the scooter. When GOTRAX GXL V2 is powered on press and hold Power Button for 5 seconds. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. If your charger does not turn green when you plug it in, your problem may lie in your charger. Here is a link to find the manual for your Gotrax hoverboard. Also if there is a critical mass here, we may be able to have the company fix their problems. We'll go through each electric scooter and the error codes that occur. I have had it for over a month now and have had zero problems with it. Front wheel cover scraping wheel - easy fix but annoying. Usually I have to play around with the throttle such as push down very gently and slowly to fix the problem. You can recalibrate your Gotrax hoverboard by following the instructions above. When you connect the charger to the hoverboard it will turn red to let you know it is charging. Codes often have simple solutions and we are here to assist. 0000002170 00000 n )601368 cr5`M L&@)1(\x@ nh endstream endobj 111 0 obj <>>> endobj 112 0 obj <. I also have a V1 and no issues. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! Pressing on button does not illuminate the display nor does the throttle have power. So, 3 hours for 4 bars = 45 mins of charging time per bar. 0000005863 00000 n E5 - Replace controller / replace entire product. Back fender completely broken off, bottom screw plate snapped. 21E, 22E, 25E, and 30E - Replace console to fix error code. Set the line out of the way once disconnected. . So far I've got about 60 miles on it. Entice customers to sign up for your mailing list with discounts or exclusive offers. Reply, How can I change the Inner tube on the gotrax, bossmanron747 - Powered up the scooter. EDITED TO ADD ON 3/24: GoTrax has reached out to me with a solution. Gotrax G3 Plus Electric Scooter, 10" Pneumatic Tires, Max 18 Mile Range and 18Mph Power by 300W Motor, Foldable Escooter for Adult Unisex. These are as follows. ESn^;*43x"Ir~\+RCe&1OkX2G0Y=wIdiFS Turn the key or power switch on and engage the throttle all of the way. Next, check to see if there is any damage to either end of your scooters charging cable. Include an image for extra impact. If we can't repair it, we'll send you an Amazon e-gift card for the purchase price of your covered product or replace it. This is a few specific actions that act as a reset for your board and can fix many common issues. There are many possible reasons why your Gotrax hoverboard is not balancing. If you run into any issues I recommend reaching out the customer service/ technical support for further assistance. My GoTrax (about 5 months old) started acting weird today. Firstly, you can check out the common troubleshooting tips we have provided, or check the indications specific to your particular model of Gotrax hoverboard here. Recommended rider age . Has been extremely slow to respond with replacement parts. Roller Blades/Bikes. What if the part I ordered did not solve the problem? I tried these fixes and the problem got solved. 0000008779 00000 n Cruise control automatically goes on every time when riding. 51 reviews. Thus can not charge scooter. If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port. All night charging leads to 15 minutes of riding. The GMAX is one of our most powerful electric scooters to date. You can now turn your hoverboard back on.*. This is the best method to factory reset GOTRAX GXL V2. It will display all specifications more visibly. Will this problem come back? If you can not grip the top with your fingers use a pair of pliers to assist you. The first action we recommend is to turn the scooter on, activate the throttle, and push the scooter to normal walking speed. If your Gotrax is not charging through its USB charging cable, it may be because of one of two reasons: 1) The battery was left plugged in too long and turned off due to overheating, or. I haven't had any problems yet, so that makes me wonder if the company rushed into production with the Version 2 model once GoTrax became popular. Kick stand wobbly. Step 6 Install the battery pack. 0000000696 00000 n I ride it to work every day rain or shine and haven't had any problems so far but today it was raining and Im afraid it has water damage potentially. 0000017087 00000 n If you return the product because you don't like it (and not because of a defect on arrival), the return shipping costs will be on your end, and the scooter will have to have remained undamaged. %PDF-1.4 % Best 10 Electric Scooter Helmets That You Can Purchase For Safety, Best 10 Electric Scooters on Hills If You Live In A Particularly Hilly Area, Best 10 Long Range Scooters For Those Long Commutes 2021, Best 5 Locks To Keep Your Electric Scooter Safe. Scooters, tricycles, and other battery-powered vehicles are a great way to exercise and enjoy outdoor fun on a budget. For example, only standing with one foot on your hoverboard can cause some models to beep. Shop safe on GOTRAX Official website. GOTRAX sent me a battery and a replacement handle bar. Error Codes These codes will pop up over your console's display when there are issues within your electric scooter. When the battery is fully charged it will change from red to green. As we were packing it up to be returned, found that disconnecting the handlebar freed up the front/drive wheel, indicating maybe a controller issue vs a motor issue (or maybe both). All electric scooter have a fuse or a circuit breaker. Using the 4mm Allen wrench, remove the two screws and locking hook that are used to secure console to the tiller. You will see the LED lights start to flash. Happy to help! Reply, Is it possible to order the Tiller on its own for a gotrax GXL2..my broke in half and I need a replacement. Remove the console/head unit from the scooter by putting one foot on the scooters base and lifting up on the handlebars. Theres a good chance that you are charging your scooter but not getting a charge because there is something wrong with your wiring harness. E02 - Adjust your brake calipers so that they operate effectively. Easy fix but annoying. There is no doubt that hoverboards are a popular and fun way to get around. I was disappointed with the v2 we received, which is a shame since it really was a fun scooter. Electric scooters are the folding, stand-up variety - a grown-up version of the kick scooters you may have used as a kid. 20 MPH Max speed and durable 10 . We appreciate you customer service and willingness to do the right thing! The problem with your Gotrax scooter may be a loose connection or a dirty charging port. When you connect the charger to the hoverboard it will turn red to let you know it is charging. Choose a size and copy the code below to embed this guide as a small widget on your site / forum. The key is to build your own vehicle with its own motor coil wire. So frustrating. These codes will pop up over your console's display when there are issues within your electric scooter. It goes fast and I can go up big hills . GOTRAX GXL V2 Commuting Electric Scooter - Black $379.99When purchased online Out of Stock About this item Highlights Speeds up to 15mph Up to 12 miles on a single Charge 8.5" PNEUMATIC TIRES Hand Brake Reinforced frame support riders up to 220 lbs Specifications Dimensions (Overall): 14.9 Inches (H) x 7.8 Inches (W) x 39 Inches (D) Pull and push on each connector and individual wire inside of the connectors to make sure that all connections are properly seated and attached. Create an account to follow your favorite communities and start taking part in conversations. Scary at first. As you can see here I was able to do it with my fingers. Only tools required are the 4mm Allen wrench and a set of pliers. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! On that same hill last week I got about 16 top speed. What did the brake pad rubbing sound like? PARTY ANIMAL Play your music with the enhanced Bluetooth speaker, sync the LED lights to the beat, and keep the party going. Edit : Ver: 1 purchased early June 2019 Not sure why all the downvotes. Entice customers to sign up for your mailing list with discounts or exclusive offers. In the next video we will show the complete repair, reassembly and testing. Now i have error code 30! If your Gotrax hoverboard will not turn back on you are experiencing an issue. No. When the battery is fully charged it will change from red to green. This scooter is giving a E3 Error code and the manual simply states to replace the console. 110 20 Tighten the screws firmly. Looking For The Best Lock For An Electric Scooter? From loose power cables to defective charging ports, theres always a solution to make your Gotrax scooter start charging again! There is a groove at the bottom of the battery that must align with the motor adapter in order to supply power to the motor. Expand the connector pins just the slightest to make sure everything is snug when you put it back together. This is telling you the charger is working. They cannot show error codes. IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles. Doesn't matter if the battery is charged or not. There is no doubt that hoverboards are a popular and fun way to get around. Shop GoTrax G4 Commuting Electric Scooter w/ 25mi Max Operating Range & 20 Max Speed Black at Best Buy. I purchased a Gotrax GXL V2 and recommended it to 3 others who have also purchased it as well. Contact: kevin@ocproscooters.com or text: 714-420-1311. Finally, take off any dust caps and make sure that both ends of your wire are clean before reassembling everything back together. There is a groove at the bottom of the battery that must align with the motor adapter in order to supply power to the motor. I've had it for a full month now but never knew how to. If there is, youll need to buy another one and replace it. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ). To determine whether either of these is true, unplug all of your devices from power and try charging them again. 0000002509 00000 n If your Gotrax hoverboard will not turn back on you are experiencing an issue. Therealjondotcom 3 yr. ago. E03 - Change speed settings or gear. bay_blade2000 3 yr. ago That's not what I am saying at all. Here is a link to find the manual for your Gotrax hoverboard. When the scooter is powered on, press the power button 3 times to switch the speed unit display. 0000001444 00000 n 21E - Controller Failure22E - Handlebar Failure23E - Motor Failure25E - Brake Lever Failure30E - Communication Failure. While they are a fairly new technology, they are rapidly growing in both popularity and their abilities to manage different terrains and new technologies. GOTRAX - F5 Electric Bike. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. Fix stuck GOTRAX GXL V2. Expect More. Next, take an alcohol wipe and use it to remove all traces of lint or dust from inside the charging port on your scooter. If you find any damage, replace it immediately. If the scooter is off but still takes off, this means that the control box is damaged. Range: 4 miles (est) Max. If the scooter has indicator lights and they only turn on when the battery charger is plugged in that also indicates a defective battery pack. Took 8 business days to fix (total of 11 calendar days). Subscribe to my Channel https://bit.ly/2ShKGSm In today's video I show you how to fix the two common issues with the GoTrax GXL V2 Electric Scooter, which are not being able to open it. EDIT 3/31/21: GoTrax has fixed our issue and have replaced the faulty scooter. Check Out Our Guide! Since battery indicator has 4 bars, easy to do the math. If the battery is fully charged, then the issue is likely with the motherboard or wiring. To power the headlight on or off, press the red button for 1 second while the scooter is powered on. Further, the locking pin is completely . Press question mark to learn the rest of the keyboard shortcuts. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. You feel the scooter lose power and your inertia throws you forward. 3. Learn more about your GOTRAX from full overviews and specs to troubleshooting. I absolutely love this scooter. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. Remove the footplate to access the batteries and wiring harness and visually inspect every connector to make sure it is attached. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ). Many hoverboards will typically also beep when they reach maximum speed, if they are tipped too far forward or backward or if they reach too steep of an incline. We would be more than happy to help you by providing troubleshooting steps and also any replacement part needed if you are still under our warranty . One of the best ways to limit interruptions in your riding is to familiarize yourself with the owners manual before riding your self-balancing scooter for the first time. If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! If all of them work normally, then you need a new charger. I had my second issue within 17 business days of receiving the scooter. These models of e-bike only feature an LED Display. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. GoTrax - GMAX Electric Scooter. This problem could be caused by many different things. You will see the LED lights start to flash. If the unit has a brake cable running to the hand brake, you will need to disconnect the line before proceeding. Fuses are usually located on the outside of the scooter, or under the footplate in the wiring harness near the battery pack. Include an image for extra impact. It's Sept 21st and my issues are still not resolved nor are my friend's issues (from the beginning of the thread). Back wheel cover scraping tire. Reddit and its partners use cookies and similar technologies to provide you with a better experience. When it comes to hoverboards, the magic fix-all is called recalibration. Set the battery to the side for disposal. This electric scooter comes with an updated, brighter headlight and a larger LCD screen. If that doesn't work, email support. Missing tire extension - poor quality control. Anyone familiar with modern technology knows the healing properties that come along with turning something on and off. I have updated my review from 1 star to 3, and will update again . Beeping can also indicate uneven pressure on the hoverboard sensors. 0000000016 00000 n The Compact 25v.2 Battery and 150 Watt electric motor powers the GKS for up to 7.5 miles per charge. Home. If you have tried to charge your hoverboard and it still will not turn on you need to check if there is an issue with your charger, charging port or battery. . If it is hard to install, stop and inspect the consoles pins under the head unit. In my case, when I got a new Gotrax scooter, it did work fine in the beginning. If it's not been used for a while, it might need charging. New comments cannot be posted and votes cannot be cast. But when I press the throttle, nothing happens. will respond to the email but the response itself is not helpful). For example, only standing with one foot on your hoverboard can cause some models to beep. Back wheel brake mis-aligned. Listen or look back to see if the rear wheel is slowly spinning. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owners manual before riding your self-balancing scooter for the first time. Entice customers to sign up for your mailing list with discounts or exclusive offers. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. Firstly, you can check out the common troubleshooting tips we have provided, or check the indications specific to your particular model of Gotrax hoverboard here. Down a hill I got up to 19 mph on the speedometer. I am on the hook to pay for shipping to send back their poorly made products. It usually happens when you turn on the ignition and the scooter moves without you pressing on the throttle. Then plug your charger cable into both ends and leave it overnight. I had my second issue within 17 business days of receiving the scooter. Problem not solved. Battery Pack Ride Time Estimation Calculator, Basic Electric Scooter & Bike Wiring Schematic. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. Fortunately, if you have a few tools and spare parts lying around your garage, you can put together your own scooter with ease saving money as well as adding some fun to family time. Odometer not working. 51 4.7 out of 5 Stars. We would be more than happy to help you by providing troubleshooting steps and also any replacement part needed if you are still under our warranty period. All rights reserved. Reply, Took mine to the local bike shop. Electric Scooters are ridden standing up and have 2 inline wheels for maximum speed, size and portability. I err on the conservative side, and would rather "under charge". Repair frozen GOTRAX GXL V2. Watch out world! A fully charged battery will have between 36 and 42 volts. 0000006275 00000 n If it is not at or above the proper Voltage after recharging for 8 hours then it may need to be replaced. Worse issue if in a crowd or on road and people behind you don't expect you to slow down. I continue to struggle with GOTRAX's customer support team. If your Gotrax scooter wont turn on and your battery is fully charged, check that your power board isnt damaged. EXTRA FEATURES- Get the free app to choose between 3 different ride modes, track travel time and distance, share your activity with friends, and more. Anyone familiar with modern technology knows the healing properties that come along with turning something on and off. How do you check the odometer on the GXL V2? If the scooter works after disconnecting the brake switch then the brake switch is defective. First things first, check the following points: the plug in your mains power socket; the power cable that connects to the scooter; and the charging port on the scooter itself. Its possible the quality slipped with the V2, but they are basically the same scooter. Update July 31: my gxl v2 is still riding well, I just pumped the tires up to 45 psi which greatly improved speed and rideability. Yes, you read that right. The 2nd issue has been with tech support for 8 business days now, no resolution yet on the horizon. Sometimes due to old age an electric scooters battery pack will need to be recharged before the scooter can be tested or operated. Next, take an alcohol wipe and use it to remove all traces of lint or dust from inside the charging port on your scooter. Power completely shuts off while riding. Bolts provided are rusted - poor quality control. Lift or block the scooter's rear wheel off of the ground and plug the battery charger into the scooter and the wall. Ive taken it to work 4 times already with a round trip of about 11.5 miles (charge at work) and it's been fine. Turn the key or power switch on and engage the throttle all of the way. Did you find it helpful? Many Gotrax hoverboard models have a battery indicator light to also indicate your hoverboard needs to be charged. I've emailed support but I'm waiting. Disconnect brake cable (Handbrake Edition Only), Reconnect the brake line (Handbrake Edition). Often when there are small issues like this with your hoverboard, it simply means it is time to recalibrate. . 0000003486 00000 n Short circuit charger and handlebar: Resolved by warranty.. New handlebar and charger sent in 1 week.. 2. 2 - Handlebar Failure4 - Motor Signal Failure5 - Brake Lever Failure. Make sure all connections are secure and there arent any exposed wires or noticeable burns. Look down the tiller and ensure the pins are grouped together tightly and free of arching or debris.
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